Refund policy

Effective Date: 11/01/2024

At NeRo Supplements, your satisfaction is our top priorityā€”especially when trying our products for the first time. If youā€™re not completely satisfied with your first order, we offer a 100% money-back guarantee within 30 days of delivery. Just reach out to us through our contact form or at info@nerosupplements.com, and weā€™ll make it rightā€”no hassle, no hard feelings.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

Non-Returnable Items

Due to the hygienic and consumable nature of our products, we cannot accept returns or exchanges once they have been opened or used. Even if the product is unopened, once it leaves our control, it may become compromised and potentially unsafe for other customers.

Refunds will not be granted without sufficient proof of a valid issue.

Carrier-Side Delays

While we do our best to minimize waiting times by fulfilling each order the same or next business day (typically during early morning hours), we are not responsible for carrier-side delays once a package has been handed over to the shipping provider.

We do not offer refunds or replacements for orders that are still in transit or experiencing delays.

Replacements for shipments that are confirmed lost in transit are only available if Shipping Protection was purchased.

Damaged or Defective Items

In the rare event that you receive a damaged or defective product, please contact our customer support team at info@nerosupplements.comĀ within 7 days of receipt. Be prepared to provide:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective item(s)

We will review your claim and, if approved, offer a replacement product or store credit at our discretion.

Order Cancellations

Once an order has been placed and payment has been processed, it cannot be canceled. Please review your order carefully before completing your purchase.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. We do not offer refunds or replacements for orders delivered to incorrect addresses supplied by the customer.

Exceptions & non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once weā€™ve received and inspected your return, and let you know if the refund was approved or not. If approved, youā€™ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

If you have any questions or concerns regarding your order, please feel free to reach out to our customer support team via our contact page or at info@nerosupplements.com. We are here to help and ensure you have a positive experience with NeRo Supplements.

Thank you for your understanding and for choosing NeRo Supplements as part of your fitness journey.

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